It’s not  2014 anymore. Visit Sched’s 2015 Austin Guide =>
Back To Schedule
Monday, March 10 • 9:30am - 9:50am
Social Customer Experience Management

Sign up or log in to save this to your schedule, view media, leave feedback and see who's attending!

Best selling author Dave Evans along with co-author Joe Cothrel will present their latest book on enterprise social media and its impact on customer service. Published by Wiley (ISBN: 9781118826102, due out 3/1/2014), "Customer Experience Management: Engage and Retain Customers Through Social Media" covers the use of social media by small, medium and large brands as an advocacy builder. Attendees will see how global brands like Time Warner, Yahoo!, Swisscom, Sky and more are using social media to build their business by focusing on customer service through social channels.

View official listing on sxsw.com

avatar for Dave Evans

Dave Evans

VP, Social StrategyLithiumDave is the VP of Social Strategy at Lithium, based in Austin, TX. Dave is also the author of best-selling "Social Media Marketing: An Hour a Day," as well as "Social Media Marketing: The Next Generation of Business Engagement." Dave is a regular columnist... Read More →

Monday March 10, 2014 9:30am - 9:50am
Austin Convention Center, Ballroom G 500 E Cesar Chavez St

Attendees (0)