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Saturday, March 8 • 12:30pm - 1:30pm
Structuring Community During Exponential Growth

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You've experienced the goal of many platforms - unchecked exponential growth in your user base. People have a genuine passion for your product and that passion is rapidly expanding organically. But what does this mean for your internal Community team? As your user base scales, how do you also scale internally to ensure that things like tone, response rate, and engagement remain consistent and a company-wide priority?
Hear various approaches to establishing the organization, process, and priorities of Community teams at scale from team members at SoundCloud, Kickstarter, Instagram, and Airbnb.

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avatar for Cindy Au

Cindy Au

Head of CommunityKickstarterCindy Au is Head of Community at Kickstarter. After receiving her PhD in English Literature from the University of Wisconsin-Madison, Cindy joined Kickstarter in 2010 where she oversees the support, development, and growth of Kickstarter's community of... Read More →
avatar for Jenna Meister

Jenna Meister

Community DevAirbnbJenna Meister has been exploring the world since she quit her first job, leaving the corporate world in favor of finding adventure in far-flung locales throughout Asia and Latin America. Embracing the opportunity to change the way people travel, Jenna joined Airbnb... Read More →
avatar for Josh Riedel

Josh Riedel

Community MgrInstagramHead of Community and first hire at Instagram.

Saturday March 8, 2014 12:30pm - 1:30pm CST
Sheraton Austin, Capitol EFGH

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